Important Roles of the Warehouse Manager

Managers today have to do more with less, and get better results from limited resources, more than ever before…

In an era of e-commerce where businesses are forgoing brick and mortar locations for online stores, Warehouse Management is more important than ever. As a warehouse manager, he/she should be responsible for a vital part of the supply chain process, is to manage people, processes and systems in order to ensure goods are received and dispatched appropriately, and that productivity targets are met.

Warehouse Manager should also be responsible for workplace health and safety standards and for the security of the building and stock. Specialist warehouses may store temperature-controlled products, such as food and pharmaceuticals, and hazardous materials.

As a Warehouse Manager, His major role should include:

1. Liaise with customers, suppliers and transport companies.

2. Coordinate and Monitor the receipt, order and dispatch of goods.

3. Use space and mechanical handling equipment efficiently.

4. Have a clear understanding of the company’s policies and vision and how to implement this.

5. Coordinate the use of automated and computerized systems where necessary.

6. Respond to and deal with customer communication by email and telephone.

7. Keep stock control systems up to date and make sure inventories are accurate.

8. Plan future capacity requirements.

9. Organise the recruitment and training of staff, as well as monitoring staff performance and progress.

10. Motivate, organise and encourage teamwork within the workforce to ensure productivity targets are met or exceeded.

11. Produce regular reports and statistics on a daily, weekly and monthly basis.

12. Brief team leaders on a daily basis.

13. Visit customers to monitor the quality of service they are receiving.

14. Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations, for example, ensuring that stock such as chemicals and food are stored safely.

15. Oversee the planned maintenance of vehicles, machinery and equipment.

16. Where appropriate, oversee the maintenance and operation of warehouse management systems and automated storage and retrieval systems.

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