In conversation with Anoop Chauhan, Chief Operating Officer, Avvashya CCI [Division of Allcargo Logistics and Hindustan Cargo Ltd.

“The covid-19 crisis has placed greater onus on accelerating warehouse automation and stressed the need for digital innovation across operational processes to improve supply chain resilience…”

What are your best-known solutions/products/services?

While developing advanced warehousing infrastructure in line with NBC norms, we strictly adhere to the best of Good Storage Practices (GSP), Good Manufacturing Practice (GMP) and Good Distribution Practices (GDP). Our warehousing solutions, products, and services are aligned to those principles.

We offer state-of-the-art warehousing and industrial real estate solutions with all due compliances and have established a leadership position in the warehousing segment. We are offering highly specialized chemical warehousing services and solutions to our customers with strict adherence to safety norms and environmental compliances. Our service portfolio also comprises FDA-approved temperature-controlled racked storage facilities with FDA and temperature data loggers in chemical logistics, fully and semi-automated warehousing solutions. We also offer specialized Services in Auto /Engineering & Spare Part Logistics through our in-plant logistics, line feeding, line packaging, and yard, distribution centre management, machine-critical order management (VOR/MDO) in automotive and engineering logistics. Avvashya CCI also has proven expertise in offering milk-run pickup and RTV, RTI and RTO services in e-commerce logistics along with product pre-retailing, processing, and cross-dock management. We also provide highly specialized e-fulfillment warehousing services in fashion and retail logistics for our elite customers.

Avvashya CCI has a Pan-India warehousing capacity of 5 million sq. feet with 2 million sq. feet of warehousing capacity under development to cater to the requirements of top global chemical companies and Indian conglomerates. We have invested in building a robust warehousing infrastructure across Tier I and II cities in the country characterized by innovative engineering and quality infrastructure. We also operate technically advanced industrial and logistics parks strategically located across India with strong connectivity to industrial hubs and transport routes custom-designed to meet the requirements of our clients.

Which industry sectors are your customers in, and which ones are growing fastest?

We have customers spread across diverse industry verticals like E-commerce, Chemicals, Food, Pharmaceuticals, Automobiles, Engineering, SPL and FMCG. Presently, the e-commerce sector has been growing at the fastest pace as people opt for online transactions amid the pandemic. We foresee transformational growth in the pharma and food segment in the coming days. The auto segment is also expected to witness strong growth momentum in the coming days.

“We are witnessing the emergence of process and service-driven innovations across the warehousing value chain. Automation deployment is largely disrupting warehouse management and supply chain logistics in the Indian warehousing sector. Warehousing players in the country are realizing the importance of implementing a smart warehousing model capable of handling high inventory volumes and having the competencies to respond to customer needs in real-time…”

What are the major trends and developments affecting your category and your customers, and how are you responding?

We are witnessing the emergence of process and service-driven innovations across the warehousing value chain. Automation deployment is largely disrupting warehouse management and supply chain logistics in the Indian warehousing sector. Warehousing players in the country are realizing the importance of implementing a smart warehousing model capable of handling high inventory volumes and having the competencies to respond to customer needs in real-time. Avvashya CCI has always been driven by technology-driven innovation. We have been at the forefront of scaling up digital transformation across key operational processes for driving business efficiencies and delivering a better customer experience.

Building a technologically advanced business model has helped us in improving productivity, accelerating the speed of freight deliveries from our warehouse, and reducing lead times for customers.

How does business in 2020 compared to previous years? What’s your strategy for succeeding in the current climate?

We have managed to maintain a steady growth pace in 2020 in the face of unprecedented challenges presented by the covid-19 outbreak. We intend to remain steadfast in our commitment to driving customer empowerment and creating value for our stakeholders. Our emphasis will be on strengthening the competencies of our supply chains through smart warehousing optimization strategies and a properly implemented EHS (environment, health, and safety) management system with stringent adherence to audits and compliances. The focus will also be on synergizing the efficiencies of manpower and automation to ensure operational sustainability in warehousing operations.

Can you tell us about any of recent customer contracts and how you helped the customer meet their challenges?

During the peak covid-19 phase, Avvashya CCI was one of the first Supply Chain Company / Organizations to restart our operations across the country. Additionally, we were also actively involved in helping reduce severe congestion at the JNPT port by faster inbounds at our warehouses during this tough times. At Avvashya CCI, we–

operate and work with essential services throughout the year. Talking about our feat in defeating challenges, one of our clients include a food warehouse for US-based brand Cargill which manufactures edible oil at its plant. Considering edible oil and other food products were to be used by many Indian families across the country under the essential services category and with the unforeseen covid-19 outbreak, we had to come up with a robust strategy that would help us provide our clients unhampered

throughput while practicing all government advisories and guidelines. We ensured not only important deliveries but also provided space to numerous spillover pallets i.e. extra spillover cargo to our needy customers during these pandemic times and accommodated all their requests.

This was possible due to our WMS at all warehouses, TMS for route optimization in last-mile deliveries, battery operated MHEs in a safe and secure warehouse environment adopting all COVID safety precautions at our warehouses. Use of Sanitizers, thermal checks, oximeters, masks, washing hands, SOPs for Covid-19 precautions, and social distancing was rigidly followed. This was possible due to strong leadership, with decisive decision making at all times, a very collaborative approach top-down and with customers, usage of all possible technology. and digitization at warehouses, and sharing of all information at all times with customers on planning done and deliveries executed daily. Control tower was established and worked very well during this pandemic situation. Real-time solutions backed by communication and visibility helped us achieve 100% results during the pandemic period. In order for us to achieve our goal, we had to work round-the-clock with less than 50% of the manpower on a 24*7 basis on all days. This ultimately helped us in achieving customer delight and satisfaction.

Can you tell us about any areas where you’re currently making technical advances?

The covid-19 crisis has placed greater onus on accelerating warehouse automation and stressed the need for digital innovation across operational processes to improve supply chain resilience. We are aggressively and tirelessly working towards the integration of our internal systems and also those of our vendors and customers. This is to ensure greater efficiency and productivity in the end-to-end supply chain operations for our customers. We are also looking at attaining standardization of systems to build a seamless communication framework across our warehousing & distribution network.

“We are aggressively and tirelessly working towards the integration of our internal systems and also those of our vendors and customers. This is to ensure greater efficiency and productivity in the end-to-end supply chain operations for our customers. We are also looking at attaining standardization of systems to build a seamless communication framework across our warehousing & distribution network….”

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